Anvira Collections
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Anvira Collections
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Refund & Exchange Policy

At Anvira Collections, we stand by the quality of our craftsmanship. Returns are accepted only for products that arrive damaged, with valid video proof.

1. When a Return Is Considered

  • A return, refund, or replacement is considered only when the product arrives in a damaged condition.
  • Any eligible claim must be raised within 5 days of the delivery date.
  • Requests raised after this 5-day window will not be entertained under any circumstances.

2. Eligibility for Refund or Replacement

  • ✅ A refund or replacement is offered ONLY if the product is received damaged AND the damage is supported by valid video proof (see Section 3).
  • 🚫 Ordering the wrong product by mistake does NOT entitle the customer to a refund, return, or replacement. Selecting the item at checkout is the customer's responsibility.
  • ❌ No refund or exchange is provided for change of mind, or for size, colour, or design preferences.

3. Mandatory Video Proof

  • A single, unedited 360-degree unboxing video, recorded continuously from the moment the sealed package is first opened, is mandatory.
  • The damage must be clearly and continuously visible in the video.
  • Any claim without a valid, unedited video will be rejected without exception.

4. Product Condition

  • The product must be unused and returned in its original packaging with all tags intact.
  • Any product that shows signs of use, washing, or alteration will not be eligible for return or replacement.

5. Non-Returnable / Non-Refundable

  • Products ordered incorrectly by the customer (wrong item, size, colour, or design chosen at checkout).
  • Change-of-mind requests.
  • Worn, washed, or altered products, or items without original tags or packaging.
  • Sale or clearance purchases, unless they arrive damaged with valid video proof.

6. How to Raise a Damage Claim

  • Contact us within 5 days of delivery through our Contact Page. Include your order number and the unedited 360-degree unboxing video.
  • Our team will review the video proof and respond within 2 business days.
  • If the damage claim is approved, a replacement or refund is arranged; return shipping for approved damage claims is covered by us.
  • Once inspected, approved refunds are initiated within 5 business days.

7. Important Notes

• No refund, return, or replacement will be provided without a valid, unedited 360-degree video proof of damage.

• Ordering the wrong product is the customer's responsibility and does not qualify for a refund or replacement.

• If the product is not damaged, no refund or exchange will be provided.

• All decisions regarding refunds or replacements are at the sole discretion of Anvira Collections.

This policy is effective from 03-07-2026 and may be updated without prior notice.

8. Have a Query?

Our support team is here to assist you with any questions regarding your order, damage claims, or replacements.

Contact Support Page